Hundreds of Invoices, Third Party Charges and Poor Service
Equals...Costly Telecom Problems!
This prospective BullsEye Corporate Advantage customer had been receiving hundreds of invoices on various
billing cycles throughout the month. The customer spent 20 minutes to audit, process and pay each invoice.
The audit process was very manual, inconsistent and expensive. The customer estimated that it cost $20.00
to process each invoice and with over 250 invoices each month. This totaled to an enormous monthly processing
cost of $5,000, or over $60,000 per year in billing costs alone.
The customer discovered they had third party charges that were passed through on each invoice. It was
impossible to track the multitude of charges or correct the invoices. Their only option was to go back to
the LEC to challenge the charges. While the customer was marginally successful at removing the charges
and resolving the issue, they estimated that they were only able to catch about 50% of the costs.
Once the invoices were paid, the customer spent an additional five hours each month to manually enter the
information into a spreadsheet for tracking and comparison purposes. They were spending even more time,
money and resources processing invoices - which could have been spent working on the core components of
their business.
The fourth problem the customer was facing with their current provider was that they had several limitations,
including the inability to track invoices and voice traffic online. The customer wanted customized reports
to meet their specific needs and to reflect their hierarchical structure, yet the LEC could not provide these
services.
With their current provider, the customer did not receive Call Detail Records for local calls, could not track
inappropriate usage, did not receive promised reporting and the overall customer service they received from
their provider was generally slow and unresponsive. The customer had to endure a highly cumbersome process
to request and track MACD activity and establish Online Service Center at all locations.
Fortunately, this customer wisely switched to BullsEye Telecom! |
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One BullsEye Invoice, One Point of Contact and Online Tools - Improves
Productivity, Saves Time and Money!
The customer immediately benefited once they moved to BullsEye for a complete communications solution.
With BullsEye's nationwide footprint, we provide coverage for over 90% of their locations. We combine
our nationwide coverage with our consolidated invoicing solution to provide the customer with one invoice for all of
their locations. The new BullsEye customer benefits from our expert solutions, excellent service and
efficient tools by receiving one invoice, delivered electronically that eliminates unauthorized third
party charges and blocks pay per use features.
| As part of the BullsEye 100% solution, our customer partners
with a dedicated Account Manager to plan and execute their account implementation and consult on the
day-to-day support for the life of the account. Our Account Manager has become an extension of the
client's telecom department and is an extremely valued member of their team. |
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BullsEye's My BullsEye Account (MBA) portal allows our new customer to view
account summary, call detail and exception reporting online. The customer can now download their usage and
account information in an Excel format and electronically incorporate the information into the accounting
system. This eliminates manually preparing billing information in a spreadsheet for management review and
saves them processing time and resources. The customer can create trouble tickets and establish MACD
requests online.
BullsEye is able to save this customer significant money, time and resources. Their invoice processing
costs dropped from over $60,000 per year with the LEC to $240 with BullsEye. That is less than half of one
percent (or 0.4%) of their former processing costs!
That’s the power of one. One invoice, one point of contact, one BullsEye solution! |