Frequently Asked Questions
1. What does BullsEye Telecom mean by multi-location?
Mutli-location refers to organizations that have more than one facility; regardless if that
facility is across town, across the state, or across the U.S. When you have more than one location,
you increase your unique telecommunications needs. BullsEye Telecom is an expert at creating
multi-location telecommunications solutions. We have years of experience addressing the needs
of our multi-location customers, including things like invoice consolidation into one bill,
dedicated account management, online tools, customized reporting, trending and tracking.
If you have two or more locations, contact BullsEye Telecom today at 1-877-GET-BULL and we’ll
create the solution that’s right for you.
2. Why should I choose BullsEye Telecom for my multi-location organization?
Because of our expertise as a multi-location telecommunications solutions company, BullsEye
Telecom is the provider of choice for many organizations like yours. We have a decade of
experience, a talented team of professionals, and a unique account management model so that
you receive the service you need and want, 24 hours a day, seven days a week. In addition,
we provide national coverage and a complete host of products and services, including Voice,
Data, PRI, Expense Management and more. So perhaps the better question is, “Why haven’t I
chosen BullsEye Telecom YET?”
3. What does BullsEye Telecom offer multi-location customers?
Utilizing our premier business class program, Corporate Advantage, BullsEye Telecom’s multi-location
customers receive all of the following important features to fix the kinds of pains you currently have:
Impactful solutions built with our innovative products and services, including Voice, Data, VoIP, PRI, and more
Reporting tools to help you track and trend data, such as usage, exceptions, by location, and more, for improved decision making
Convenient, online, self-management through the My BullsEye Account tool
Customized pricing based on what you need and want
One, simple invoice to maximize productivity and eliminate waste
Consolidated Invoicing to consolidate all of your telecommunications expenses
Outstanding customer service with one point of contact
Dedicated, proactive account management by our highly trained, multi-location expert team members
4. What products and services might be part of my BullsEye Telecom solution?
BullsEye Telecom provides innovative, affordable, and effective products and services to multi and
single location businesses nationwide. We focus on customer satisfaction as our number one priority by building
you custom business solutions that fit your specific needs. These products and services are the
cornerstone of our comprehensive communications solutions and include:
Voice – traditional phone service:
Local
Toll
Long distance
Toll Free
Voicemail
Enhanced calling features
Calling Card
Many calling packages to meet your customized needs
Data – fast, accurate and reliable over secure, dedicated lines:
DSL
T1
MPLS
IP VPN
EtherAdvantage
Dial-up
VoIP – flexible voice over internet protocol to meet your needs:
VoIP T1
Hosted PBX
SIP Trunking
Bring Your Own Broadband
PRI – voice backed by T1 power for any size business:
Call-by-Call service features
Integration with existing PBX configurations
Direct Inward Dialing
Enhanced Products – solutions to empower your business:
Virtual Receptionist
Audio and Video Web-conferencing
Virtual Number
Auto Attendant
Directory Listings
Telecom Expense Management
Wireless Management
Many more!
5. What is involved in becoming a BullsEye Telecom customer?
When you’d like to talk to BullsEye Telecom about becoming one of our valued customers
and start experiencing the benefits of our innovative business solutions, simply call
1-877-GET-BULL and you will be connected with one of our highly professional sales team
members. Your sales associate will help you assess your specific needs, determine your
telecommunications goals and then build with you a comprehensive business solution that
both addresses your needs and meets your goals.
6. How quickly can I get service(s) provisioned by BullsEye Telecom?
BullsEye Telecom understands that your communications is a critical part of your daily business.
That is why we do everything we can to quickly and accurately implement your BullsEye Telecom
solution. Actual provisioning is based on client requirements, schedules, and technical issues,
and generally is complete in as little as three days, but within 30. You will be up and running as quickly
as possible after signing your BullsEye Telecom service contract. In addition, we are a highly
flexible organization and can often work around timing issues you may have.
7. What is the "Power of One"?
The Power of One refers to the convenience, efficiency and effectiveness that utilizing BullsEye
Telecom gives you through our one invoice capability. As a BullsEye Telecom customer, you will
receive only one invoice from us despite your multi-location status, yet you’ll still be able to
access all of the important detail that you want and need. This one invoice streamlines processing,
eliminates waste, and saves you money. In addition, it helps you clearly define where your precious
telecommunications dollars are being spent and allows you to make sound business decisions based on
this important information. Better still, BullsEye Telecom can uniquely offer you the option of
consolidating your other telecommunications providers’ bill(s) onto your single BullsEye invoice
with our consolidated invoicing services.
8. What will my invoice look like?
Unlike other providers, at BullsEye, we know the tangible customer benefits you receive from one
invoice each month. We know that processing multiple invoices takes you away from your focus on
your core business objectives. So why would you want the process to be even more complex and time
consuming?
BullsEye Telecom’s one invoice is simple and easy to understand. Our one invoice allows you to quickly
and clearly review your monthly telecommunications expenses.
9. What will my invoices look like for my other locations?
BullsEye gives our multi-location customers the ability to review your expenses by location. You need
to know exactly where your telecommunications dollars are being spent each month. You can elect to have
each location receive their information so that they can monitor their own usage and help identify
opportunities for improvement.
10. How can I eliminate telecommunications waste with BullsEye Telecom?
One of the overwhelming statements we hear time and time again from our valued customers is that we help
them eliminate waste in their telecommunications, particularly in the area of saving time, money, and
effort. One of the biggest ways we do this is with our one invoice system. By consolidating your telecom
invoices into one, our customers eliminate the hassle of sorting through numerous bills – they also
are much more empowered to immediately identify and handle billing problems, employee misuse of services,
and other usage issues. Another way that we help you eliminate waste is with our proactive account
management that will work closely with you to make recommendations on what best meets your needs.
You can rest assured that we’re as mindful of your business communications expenses as you are.
11. Can I consolidate my other telecommunications invoices from other carriers with BullsEye Telecom?
Absolutely. With BullsEye Telecom’s powerful consolidated invoicing services, we can take invoices from your other
providers and put them on your single, BullsEye invoice. We pay them; you pay us. It couldn’t be simpler.
This is a very unique service that BullsEye provides in order to streamline your telecommunications
processes and allow you to focus on your core business.
12. What does dedicated account management include?
As a mutli-location BullsEye customer, you receive dedicated account management services from our highly
trained team members. Your BullsEye Account Manager serves as your one point of contact that will answer
your questions, help you solve problems and proactively support you with valuable advice and
recommendations. Your telecommunications is managed with attention, dedication and commitment.
Your BullsEye Account Manager will:
Manage the transfer of your existing services to the BullsEye network
Train you on how to use the My BullsEye Account (MBA) website and our online tools
Review your first invoice with you to verify that the hierarchy and summary format meets your needs
Research and provide answers to all invoice and reporting questions
Provide customized reports for you to make informed, strategic decisions about your services
Manage all moves, adds, changes, and deletes (MACDs) to the account
Establish and monitor all repair tickets and facilitate any necessary escalation of issues
Review and resolve any disputes or service concerns
Provide an ongoing review of your account and make recommendations on how you can further improve your service and reduce costs
Our dedicated account management provides prompt, well researched responses. You’ll never have to
wait to receive BullsEye’s outstanding account management services.
Single Location Account Management
At BullsEye Telecom, we understand the unique service requirements of our small business customers.
Our roots began in helping the independent organization and we have never lost sight of your
specialized needs. That is why single location customers receive our premier, high quality
account management services.
BullsEye’s Account Management Team will:
Manage the transfer of your existing services to the BullsEye network
Train you on how to use the My BullsEye Account (MBA) website and our online tools
Review your first invoice with you to verify that the hierarchy and summary format meets your needs
Research and provide answers to all invoice and reporting questions
Provide reports for you to make informed, strategic decisions about your services
Manage all moves, adds, changes, and deletes (MACDs) to the account
Establish and monitor all repair tickets and facilitate any necessary escalation of issues
Review and resolve any disputes or service concerns
Provide an ongoing review of your account and make recommendations on how you can further improve your service and reduce costs
13. What kinds of reports can I run with BullsEye Telecom?
BullsEye Telecom provides a variety of reports to ensure you have the information you
need to clearly and quickly identify all of the costs associated with your telecommunications
services. Reporting is available from the top corporate level account to each individual
region or district to call-by-call detail. We offer custom reports to meet your
individualized needs.
Our reporting services include the following important information:
Billing Reports
Summary By Account - This report provides an at-a-glance look at your total expenses for
all of your locations. Details total charges for:
Non recurring charges
Monthly charges
Local usage
Pay-Per-Use (PPU) charges
Toll usage
LD usage
Taxes and surcharges
Total charges
Total Lines on the account
Cost per Line
Summary By Line Detail - Same information in the Summary By Account report, except this
report details these charges by location and by line.
Exception Reports
Invoice Exception Reports
Current Month Charges (Top Billing Locations) - This report will provide your top X
locations in terms of the total current month charges for each location. Customer selects number of
top 5%, 10%, 15% or 20% of charges.
Charges Greater than Previous Month(s) - This report compares each location’s
current invoice total to 1, 3, 6 or 12 months prior. It also lists the locations with a current
invoice that is x% higher than the requested month. Customer selects number of 5%, 10%, 15% or 20%.
Pay-Per-Use Reporting – This report identifies accounts that have more than $5,
$10 or $15 in “per use” type charges like automatic call back and directory assistance.
Traffic Exception Reports
Top Number of Local, Toll and Long Distance Calls by Duration- This report lists a specified
number of the longest calls in each category. Customer selects number of 100, 500 or 1000 calls.
Top Number of Calls by Cost- This reports lists a specified number of the highest cost calls
for toll and long distance. Customer selects number of 100, 500 or 1000 calls.
Customer Service Report
Lines and Locations - This report provides a monthly or quarterly summary of:
Current lines and activate locations
Summary of activated and de-Activated Lines
Online Service Center Reports- This report provides a monthly or quarterly summary of:
Summary of Trouble Tickets opened by top ten wrap codes
Percentage of Trouble Tickets by lines and locations
Detail of Trouble Tickets opened by location, wrap code and result
Account Management Reports
Voice Service Detail Reports - Provides detailed service address information and the
working telephone numbers (WTNs) associated with each service location.
Call Management Feature Report - Details call management features associated
with each line at each location.
Invoice Call Summary Report - Provides the number of calls and minute duration
of those calls by call type (local, toll, LD, feature access etc.).
As you can see, BullsEye Telecom empowers you with knowledge so that you can make
sound management decisions regarding your business communications and maximize
your resources.
14. What if I have a problem or concern with BullsEye Telecom?
Customer service is at the heart of BullsEye’s core competencies. In addition to
the powerful tools we give you, we are your constant source of help for all of
your telecommunications needs. If you’re having trouble with lines, hardware, or
problems with another carrier, you need only place one call to BullsEye Telecom.
With a simple number to remember – 1-877-NET-BULL, you’ll enjoy the responsive
attention and reliable problem solving capability you wish you could find everywhere
in business. BullsEye Telecom’s Help Desk is available to help you 24/7.
15. How does your customer referral program work?
Utilizing BullsEye Telecom’s easy and convenient online customer referral tool
under My BullsEye Account (MBA) [link to MBA here], you can refer the multi-location
organizations and single businesses in your network to BullsEye Telecom. Your
network will revolutionize their business communications and you’ll receive a
special thank you reward from us.
In addition to using our online referral tool, you can also contact 1-877-NET-BULL
to make your recommendations to a live representative.
16. Where can I find service agreements?
On this website – under Customer Service. Click here to go directly to them.
17. Where can I find user guides for services like voice mail?
On this website – under Customer Service. Click here to go directly to them.
Experience BullsEye Telecom’s service excellence for yourself - contact us at
1-877-GET-BULL or click here.