Fusion Anywhere - the connection

that gets your business talking!

What is BullsEye Telecom Fusion Anywhere Service?

BullsEye Telecom Fusion Anywhere Service is a revolutionary new digital voice service that combines the power of your phone and high speed broadband Internet. It provides familiar capabilities and features through the phone you have today such as local, long distance, and nationwide calling, Call Forwarding, Call Waiting, 3-Way Calling, and Caller ID with Name, plus new web-based features for unprecedented control.

Subscribers to our BullsEye Telecom Fusion Anywhere Unlimited Service Plan receive unlimited local and long distance calling, while subscribers to our Fusion Anywhere 750 Plan receive 500 minutes of local calling and 250 minutes of long distance calls.  Fusion Measured Service offers competitive local and LD rates.  And all international calls are billed at competitive per minute rates.

How does it work?

BullsEye Telecom Fusion Anywhere uses advanced technology to convert your voice into data packets that enables you to place and receive calls over a high-speed Internet connection. Once you've chosen our services, we will send you a self-install kit that will guide you through simply plug the adapter in between your standard telephone and your high-speed broadband connection.

Is E-911 services supported?                                                                     Please note that because this service relies on advanced technology and your broadband service, if there is a power outage or your broadband service is interrupted, this service will not work. There are also some important differences between dialing 911 from this phone versus your standard phone that you should also familiarize yourself with by reading our E911 Advisory section on this web site.

How is this different than my current telephone service?

BullsEye Telecom Fusion Anywhere Service offers a number of advantages over current telephone services. Although it relies on different technology and communications that do not travel over regular phone lines, it provides features and capabilities similar to your current telephone service.

What kind of High-speed Internet connection do I need?

You need a high speed DSL, cable or fiber connection with at least 90 Kbps upstream and downstream speeds. The Internet connection via cable modem must be 2-way cable. If you don't know the speed of your service, please refer to the Internet service agreement. You can check your broadband connection at www.bullseyetelecom\products\data.  This service will work with any service provider that meets the requirements stated below.

Broadband Speed Requirement	Number of Simultaneous Calls Supported
128/144 Kbps Up and Down	1 Call
256 Kbps Up and Down	2 Calls
384 Kbps Up and Down	3 Calls
384 Kbps Up and Down	4 Calls

Who is responsible for connecting my inside wiring?

The customer is responsible for making all connections (or your vendor) within the internal network -  from the Internet modem/router to the Fusion ATA to the telephones.  BullsEye Telecom can provide inside wiring support on a time and material cost basis.

Do I have to use BullsEye Telecom for my broadband service?

No, the service will work on any broadband service provider that meets the performance requirements mentioned above.

If I do not have a high-speed Internet connection what should I do?

You will need to obtain a high-speed Internet connection in order to utilize Fusion Anywhere service of which BullsEye Telecom can provide.  Call 1-877-GET-BULL to speak with a BullsEye Telecom sales representative.

Can I use this service with a Satellite ISP?

No, because of the latency inherent with this service it is not supported.

What happens if I change my high-speed Internet service provider?

If you change your broadband provider or service location then you should follow the setup instructions provided to you to reconfigure the adapter for your new connection.

Does BullsEye Fusion Anywhere Service work with any DSL, cable, or fiber connection?

Fusion Anywhere Service will work on most broadband two-way cable modem or fiber connections. The downstream and upstream bandwidth is very important. The upstream bandwidth must be a minimum of 90 Kbps per phone call. Additional data traffic on the upstream or downstream during a call can affect the voice quality. This service does not work on dial-up connections.

What happens to my service if my high speed Internet provider experiences a temporary outage?

Fusion Anywhere Service requires that your high speed Internet connection be up and running in order to place and receive calls on your Fusion Anywhere service phone.  BullsEye Telecom recommends that you retain one POTS line to use in the event your Internet service is unavailable.  This line can be used for fax service, modem or alarm lines which are not supported by Fusion Anywhere.

Are there any specific PC or software requirements?

No. The service works with both PC and Macintosh.  You must have Microsoft Internet Explorer 5.5 or higher (for Windows), Microsoft Internet Explorer 5.X or higher or Apple Safari 1.0 or higher (on Mac OS 9 or OS X).

Are there any specific DSL or cable modem requirements?

You must have a broadband connection via DSL or two-way cable modem with at least 90 Kbps upstream and downstream speed available for each phone line. You must have an Ethernet port on your DSL or cable modem. USB-only modems are not supported.

What kind of adapter can I use with this service?

You can only use the adapter that is provided by BullsEye Telecom.

Will any telephone work with the adapter?

The adapter is compatible with most standard corded or cordless telephones.

I have a DSL USB Modem - can I sign up for Fusion Anywhere Service?

No, modems with only USB interfaces are not supported.

I have a dynamic IP address - can I sign up for Fusion Anywhere Service?   Yes, dynamic IP addresses are supported.

I have a private IP address - can I sign up for Fusion Anywhere Service?  No, private IP addresses are not supported.

Can I use Fusion Anywhere Service from a different location than my primary location?    No, at this time Fusion Anywhere Service is only supported at a single specific site.

What is the Fusion Anywhere credit policy?  BullsEye requires an upfront deposit of $50 per seat to process the order.

What happens once the customers LOA is submitted to BullsEye Telecom?       

Option 1:  BullsEye can build the customers number in our switch.  Inbound calls will be placed over the current providers network and will be routed to our switch and delivered to the BullsEye ATA (Analog Telephone Adapter) and the customer’s telephone set, outbound calls will be placed over the BullsEye network. The transfer process can take from 30 – 45 days. The customer is responsible for usage charges from both BullsEye Telecom and their existing local provider during the transfer.

Prior to the transfer the fully configured ATA will be able to make outbound calls, but the outbound caller ID information will not be accurate until the porting has been completed.  Caller ID will show the correct number, but the Caller ID name may not be accurate.  The ATA will not receive inbound calls during this period.  On the day of the transfer, the ATA will not have to be turned off.  Inbound and outbound calls are now going over the BullsEye Telecom network. Voice mail and some features will have to be reprogrammed.  Any messages on the current providers voice mail will be lost.

Option 2:  BullsEye provides a temporary number for the customer to use.  The customer can call forward the calls from their current provider to the temporary number, which will ring on the customer’s telephone.  Inbound and Outbound calls are placed over the current providers network. The transfer process can take from 30 – 45 days. The customer is responsible for usage charges from both BullsEye Telecom and their existing local provider during the transfer.   Outbound caller ID would reflect the temporary number, not the actual 'official' number. 

On the day of the transfer, the customer will be instructed by BullsEye to turn off the ATA. After re-starting the ATA will self initialize with the number ported to the BullsEye network.  Voice mail and any features will have to be reprogrammed.  Any messages on the current providers voice mail will be lost.

 Why choose to port a phone number? Porting or transferring a current phone number eliminates the inconvenience of changing phone numbers, one of the biggest barriers keeping consumers from changing carriers.

Key Benefits:

• No new phone numbers to remember.
• No need to notify clients, vendors and other contacts of your new phone number.

Can I switch numbers if I'm in an existing contract?  Yes, but you will be responsible for any early termination fees charged by your current carrier for exiting the contract, plus any balance owed on your account.

Can I switch my number to my new location? Yes.  As opposed to traditional telecom service providers, our services are as mobile as you are. With all our accounts, you can keep your phone numbers from another city regardless of where

Are toll free numbers portable? Yes, all toll free numbers are portable to Virtual Office.

How long will it take to transfer my number? It may take 6-8 weeks to transfer a telephone number. The BullsEye Telecom support team will update you regularly during the process. Be prepared for possible delays.

What if my number is not transferred in a timely manner?  We will provide you with a date of release from your current carrier. Rarely will this date slip. If the transfer does not take place in the estimated amount of time or if there are issues, a representative from BullsEye Telecom will contact you. You will be notified by email of any action required.

What if my number fails to transfer?  If the transfer is delayed or denied by your current service provider, a BullsEye Telecom representative will contact you. The reason for failure to transfer will be stated in an email. If there is any action required on your part, this will also be stated in the email.

What if I have other numbers on my current account that I don't plan on porting?  Each provider will treat numbers that are not requested to port differently. Please contact your current provider to find out if the number will simply be split off your account or if they will disconnect the remaining numbers.

My DSL uses my requested number. Can I port it without losing my DSL? No. You cannot port a number that has DSL associated with it. You can sign up for cable or satellite service and then you can transfer the number to BullsEye Telecom. Or, you can contact your current provider and ask for a new number for your DSL, have the DSL switched to the new number then port your old number.

When do I start getting billed by BullsEye Telecom? BullsEye Telecom provides a temporary telephone number that is usable and billed immediately until your number is transferred.

What are some of the reasons for an LNP request to be rejected during the porting process?

• An 800 number is being directed to the telephone number being ported
• Customer has requested a freeze on their account that does not allow the account to be ported
• Distinctive ring on the line
• DSL on line
• An existing LNP request is already in place
• Name and address are different on your account than what submitted on your LOA
• Telephone number is disconnected
• The service address is different from the address on the LOA Request
• Telephone number was not found
• Telephone number is wireless and can not be ported

Should I call my current provider and let them know that I am transferring my number to BullsEye Telecom?  No, it is not necessary.

Should I call my current provider and cancel my current service?  No. If you do cancel, we will not be able to port your number, as it would be released back to your current service provider.